If you have decided to cancel your reservation or need to re-schedule, please call our 24 hours reservations 1-800-535-BIKE or our local office at 808-871-2155.
• All tour cancellations must be made 5-days prior to the tour date.
• Any cancellation within a 5-day period of the scheduled tour date, is subject to a $50 cancellation fee per person.
• You may re-schedule based on availability, 48-hours notice is required.
• Tours cancelled within 24 hours from scheduled tour date will result in a FULL CHARGE.
• No refund will be issued if you cancel a re-scheduled tour.
• There will be 100% charge for No Show (If you do not show up for the scheduled tour, no refund will be issued).
• Store items can be returned for store credit, no cash or credit refunds.